{"id":15,"date":"2023-06-19T16:48:53","date_gmt":"2023-06-19T16:48:53","guid":{"rendered":"http:\/\/localhost\/wordpress\/?page_id=15"},"modified":"2026-02-03T18:07:58","modified_gmt":"2026-02-03T18:07:58","slug":"remboursements","status":"publish","type":"page","link":"https:\/\/ksproducts.ca\/fr\/refund_returns\/","title":{"rendered":"Politique d'annulation et de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15\" class=\"elementor elementor-15\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e062e27 e-flex e-con-boxed e-con e-parent\" data-id=\"2e062e27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e7b5e9e elementor-widget elementor-widget-text-editor\" data-id=\"1e7b5e9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Politique d'annulation<\/b><\/p><p>Chez Kennedy Sales, nous mettons tout en \u0153uvre pour que votre commande soit trait\u00e9e et exp\u00e9di\u00e9e le plus rapidement possible. Les commandes commencent \u00e0 \u00eatre trait\u00e9es imm\u00e9diatement apr\u00e8s confirmation, afin que vos produits soient achemin\u00e9s sans d\u00e9lai de notre entrep\u00f4t jusqu'\u00e0 votre porte.<\/p><p>Veuillez examiner attentivement votre panier, les d\u00e9tails de l'exp\u00e9dition et les informations relatives au paiement avant de terminer votre achat. Une fois la commande soumise, elle ne peut plus \u00eatre modifi\u00e9e.<\/p><p>Si vous constatez une erreur et que vous devez annuler votre commande, veuillez contacter imm\u00e9diatement notre service client\u00e8le au 1-888-873-8071. Nous ferons tout notre possible pour annuler votre commande avant qu'elle ne soit exp\u00e9di\u00e9e.<\/p><p>Si votre commande a d\u00e9j\u00e0 \u00e9t\u00e9 ex\u00e9cut\u00e9e ou exp\u00e9di\u00e9e, elle ne pourra plus \u00eatre annul\u00e9e - dans ce cas, veuillez vous r\u00e9f\u00e9rer \u00e0 notre politique de retour ci-dessous.<\/p><p>Cette politique nous aide \u00e0 maintenir l'efficacit\u00e9 et \u00e0 prot\u00e9ger nos clients contre les modifications frauduleuses des commandes.<\/p><p><b>Politique de retour<\/b><\/p><p>Nous voulons que vous soyez enti\u00e8rement satisfait de votre achat. Si, pour quelque raison que ce soit, vous ne l'\u00eates pas, la plupart des articles achet\u00e9s directement sur KSProducts.ca peuvent \u00eatre retourn\u00e9s dans les 30 jours suivant la date d'achat initiale, \u00e0 condition qu'ils soient.. :<\/p><ul><li aria-level=\"1\">Non utilis\u00e9s,<\/li><li aria-level=\"1\">dans l'emballage d'origine, et<\/li><li aria-level=\"1\">Accompagn\u00e9 d'une copie de la facture ou du bordereau d'exp\u00e9dition<\/li><\/ul><p>Comment initier un retour<\/p><p>Contactez notre \u00e9quipe d'assistance \u00e0 la client\u00e8le \u00e0 l'adresse suivante <a href=\"https:\/\/ksproducts.ca\/fr\/nous-contacter\/\"><span style=\"text-decoration: underline;\">ksproducts.ca\/contact-us<\/span>\/<\/a>ou en appelant le 1-888-873-8071 pendant les heures de bureau (du lundi au vendredi, de 8h00 \u00e0 16h00 EST) pour demander un num\u00e9ro d'autorisation de retour de marchandise (RMA) et des instructions de retour.<\/p><ul><li aria-level=\"1\">Indiquez clairement votre num\u00e9ro RMA sur le colis de retour.<\/li><li aria-level=\"1\">Renvoyez votre article en utilisant une m\u00e9thode d'exp\u00e9dition avec suivi.<\/li><li aria-level=\"1\">Les frais de retour sont \u00e0 la charge du client. Les envois en port d\u00fb ne sont pas accept\u00e9s.<\/li><\/ul><p>Une fois le retour re\u00e7u et inspect\u00e9, un remboursement du prix d'achat - moins des frais de restockage de 15% - sera effectu\u00e9 selon le mode de paiement original dans un d\u00e9lai de 10 jours ouvrables.<\/p><p>A noter :<\/p><p>Les lots de produits sont vendus comme des ensembles complets et les retours partiels ne seront pas accept\u00e9s. Les articles pr\u00e9sentant des signes d'utilisation, d'installation ou de modification peuvent ne pas \u00eatre rembours\u00e9s.<\/p><p><b>Pi\u00e8ces de rechange et articles endommag\u00e9s<\/b><\/p><p>Nous nous portons garants de la qualit\u00e9 de nos produits et souhaitons que vous en profitiez pendant des ann\u00e9es.<\/p><p>Si votre commande arrive endommag\u00e9e, d\u00e9fectueuse ou incompl\u00e8te, veuillez contacter notre \u00e9quipe d'assistance \u00e0 la client\u00e8le dans les plus brefs d\u00e9lais \u00e0 l'adresse suivante <a href=\"https:\/\/ksproducts.ca\/fr\/nous-contacter\/\"><span style=\"text-decoration: underline;\">ksproducts.ca\/contact-us\/<\/span><\/a>\u00a0ou en appelant le 1-888-873-8071 pendant les heures de bureau (du lundi au vendredi, de 8h00 \u00e0 16h00 EST)<\/p><p>Une fois votre demande examin\u00e9e, nous travaillerons avec vous pour envoyer une pi\u00e8ce de rechange ou corriger le probl\u00e8me dans les plus brefs d\u00e9lais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique d'annulation Chez Kennedy Sales, nous mettons tout en \u0153uvre pour que votre commande soit trait\u00e9e et exp\u00e9di\u00e9e le plus rapidement possible. Le traitement des commandes commence imm\u00e9diatement apr\u00e8s la confirmation afin que votre commande soit trait\u00e9e et exp\u00e9di\u00e9e le plus rapidement possible.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation &amp; Return Policy - Ks Products<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ksproducts.ca\/fr\/remboursements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation &amp; Return Policy - Ks Products\" \/>\n<meta property=\"og:description\" content=\"Cancellation Policy At Kennedy Sales, we work hard to ensure your order is processed and shipped as quickly as possible. 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